Before anything else
We will tell you what your hair can actually take.
Every appointment starts with a conversation, and sometimes that conversation ends with us talking you out of what you came in for. Colour that would damage it, a length it will not hold, a schedule that does not allow the treatment to work.
It costs us the sale. It is also the reason a client is still here in a year, which is worth considerably more than one afternoon.
Where a service requires a patch test, it is done at least 48 hours before the appointment and recorded. Where a service requires written consent, it is taken before any product touches you. Neither is negotiable, and neither is a formality.