Booking and deposits
Appointments may be made online, by phone, on WhatsApp or at the front desk. Some services require a deposit at the time of booking; where they do, you will be told the amount before you commit, and it comes off the final bill.
Changing or cancelling
- Change or cancel with at least 24 hours' notice and any deposit is moved to your new appointment or refunded in full.
- Inside 24 hours, or if you do not arrive, the deposit may be retained. That is not a penalty for its own sake — it is a chair that stayed empty and a practitioner who was paid to sit in it.
- Arriving more than 15 minutes late may mean a shortened service or a rebooking, because the appointment after yours belongs to someone else.
If something genuinely goes wrong on the day — and in Lagos it does — call us. We would rather move you than charge you.
Patch tests and consent
Some services require a patch test at least 48 hours before the appointment, and some require a signed consultation or health form. Where they do, the appointment cannot go ahead without them. This is a safety rule, not an administrative one, and staff have no discretion to waive it.
Prices
Published prices are what you pay. There is no charge added at the till that you were not told about before the service began. Where a service turns out to need more time or more product than the consultation anticipated, we will stop and tell you the revised price before continuing.
Prices may change from time to time. A price quoted for a booked appointment is held for that appointment.
Buying, delivery and returns
- Delivery — same day or next day within Lagos, two to four working days nationwide.
- Reserve and collect — free, held for seven days at the front desk.
- Payment — card, bank transfer, or on delivery.
- Returns and exchanges — unworn, unused and in original condition, with proof of purchase, within the period stated at the till. For reasons of hygiene, fragrance that has been opened, hair that has been installed, and earrings cannot be returned. If something is faulty, that rule does not apply and we will put it right.
Gift vouchers
Any value, redeemable across all eight houses, printed at the till while you wait. Valid for twelve months from purchase. Not exchangeable for cash, and a lost voucher can be replaced only where we can identify the original purchase.
Children, and looking after each other
Children are welcome and there is a chair for them. They must stay with the adult who brought them — the building has hot tools, sharp instruments and wet floors in it.
Our staff are entitled to work without being shouted at. Abuse, harassment or discrimination towards anyone in this building ends the appointment, and we will say so politely once.
If we get it wrong
Tell us, and tell us early. Ask for the Quality Assurance Supervisor at the desk, or message us on WhatsApp. We would far rather hear it from you on the day than read it in a review a week later — and if the fault is ours, we will fix it or refund it.
Version 1 · September 2026 · This page summarises the governing policies MH-CX-003, MH-CX-004 and MH-CX-005. Where this summary and a signed policy differ, the policy governs.